I design complex tools for people who can't afford to get it wrong.
Dispatch systems, patient platforms, clinical workflows. I focus on clarity, timing, and error reduction in high-stakes environments where confusion has real consequences.
Drone Intelligence for Police Dispatch
Dispatchers juggle CAD, radio, maps, and have no access to live drone footage. I designed a unified command interface that puts aerial feeds, officer positions, and incident data into one prioritized view.
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Automating Graduate Hiring Workflows
Manual data entry across three disconnected systems caused 85% of hiring errors. I mapped the workflow gaps through contextual inquiry and designed an automated pipeline that eliminated redundant steps.
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Patient Dashboard for 12M Users
Patients weren't tracking treatment progress because the dashboard buried actionable information. I redesigned the interface to surface next steps and appointment status, increasing engagement by 35%.
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Checkout Flow for Healthcare Accessories
A 7-step purchase flow was killing conversions. I reduced it to 3 steps with contextual product recommendations, lifting conversion by 60%.
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Information Architecture for Invisalign.com
Users couldn't find basic information because the navigation was organized by business unit, not user task. I restructured the IA around patient goals, improving task success from 67% to 94%.
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